Frequently Asked Questions
1: Where do you ship my order from?
We ship products from our storehouse in Ticino.
2: Do you sell other materials not listed on your site?
Yes. If there is anything you need and cannot find on our site, please feel free to contact us and we will do our best to help you with it.
4: I want to cancel or modify my order, what do I do?
Orders placed online can be canceled or modified as long as the order has not been shipped. When an order is shipped, a shipping confirmation message is sent to your email. If you didn’t get your shipping confirmation email, you may contact us and request to cancel or modify your order.
5: How To Know If The Filament is PLA or ABS?
It is not easy to tell PLA filament and ABS filament by only judging on their appearances. The easies way is smell. PLA filament creates slightly sweet smell when 3D printing, but ABS emits fume and unpleasant smell during 3D printing. Appearance of ABS filament is matt and it of PLA filament is glossy.
When PLA filament is heated up to 200°C, it can be extruded easily but ABS filament can’t. It takes about 220°C to melt ABS filament. If the temperature gets higher, there will be bubbles appear on PLA filament or PLA will easilty get carbonized.
6: Why is the 1.75mm diameter so popular?
• 1.75mm 3D printer filament is most common in the 3D printing market due to below reasons.
• 3D printer filament with a smaller diameter allows for more compact hot end designs.
• 3D printer filament with a smaller diameter can be heated faster because it takes less time for the heat to reach the center, hence the object can be printed faster.
• Smaller diameter of 3D printer filament means nozzles on 3D printer can be smaller, this allows more precise plastic flow control.
• 3D printer filament with a smaller diameter it is also more flexible.
• The extruder on 3D printer requires less force to push the plastic in the extruder.
Many 3d printer can be programmed/modified to accept 1.75mm dimeter filaments with all the above benfits.
7: What are the applications of PLA and ABS filament?
Both PLA filament and ABS filament are widely used in automobile, mechanical, electrical, electronic instruments and construction industries.
ABS filament is typically used to print high strength products or when the products need to be kept in a long time, home appliances and toys.As for PLA filament, it is used to print large parts and products that touch with human body, toys or bracelet, etc.
8: What Temperature does PLA melt?
PLA melts at a lower temperature (around 180C to 220C) than ABS does, and has a glass transition temperature between 60 to 65C.
9: What is PETG good for?
PETG is a great option if you want a filament that can be processed over a wider processing range than conventional PET filaments and also offers a good combination of properties such as toughness, clarity, and stiffness. This filament is great for printing transparent or lightweight items due to its durability
10: What is the glass transition temperature of your PETG filament?
The Glass transition temperature of the PETG is 100-110 degrees. It prints very similarly to ABS.
11: Since PETG is hydrophobic, is it an issue to keep it sitting out?
PETG will absorb much less moisture than any PLA however over time, PETG will pick up moisture from the environment. We recommend storing all HATCHBOX filament in the original plastic bag with the included desiccant. or to dry it with an eBox
12: Is PLA food safe?
Currently, the FDA does has not approved PLA as a food safe material. However, the equivalent of the FDA within the European Union declared PLA food safe a long time ago.
However, for liability reasons, we cannot recommend using PLA with food products as per the current FDA recommendation.